Our hearts broken, burdened, or bored. Our hearts need encouragement. This post explores what it means to encourage the heart and begins a conversation about how to live that out as leaders, colleagues, and friends.
Build Up and Speak Life
I believe that every person on God’s green Earth has innate value and was created with purpose and has vibrant potential to be successful in that purpose. However, we have the tendency to allow relationships and circumstances to derail our life journey and burden us away from the excellence we can achieve. We need people in our lives who can speak life into us and encourage our hearts to persevere and enjoy life.
A couple leadership gurus named James Kouzes and Barry Posner wrote a great book called “Encourage the Heart” which provides great insights into how we can build up and speak life into those around us – especially those under our leadership.
The Impact of Encouragement
Every person in your life has a heart that needs encouragement. As a leader, you have the opportunity to serve others by giving or your heart “so that others may fully develop and experience their own” (Intro – xvi). People need to be affirmed for who they are the potential that is within them. They need to hear that their unique contribution is noticed, appreciated, and valued. Providing that does not require much of you, but can be life changing for the individual receiving the encouragement.
Studies featured in the book provide evidence of the results of genuine, regular recognition and encouragement. People perform better and live happier lives when they regularly affirmed for their life and work.
Use Names and Say Thank You
I have developed a habit that every time I go to a store or event where people wear name tags – I address them by their first name. When we go out to a restaurant, we ask the waiter or waitress for their name and aim to use it when they take our orders and refill our drinks. Often people are surprised when I use their names but I can usually recognize that they appreciate it. Try it out yourself and demonstrate to people that you recognize them as individuals and that they matter.
I also try to say “thank you” whenever others serve me. It may be the waitress’s job to refill my water, but I can still demonstrate appreciation for her service. It isn’t difficult to thank your co-worker for the tasks they completed, or thank your spouse for grocery shopping or doing the laundry, or thank your boss for the opportunity to work for them. It isn’t difficult – but it is very impactful.